QUALITY POLICY

SWISS APPROVAL ALBANIA Ltd has set a clear policy of its commitments and objectives related to its quality management system that aims to achieve a high level of customer satisfaction.

The scope and context of this policy covers all functions and activities of Swiss Approval Albania Ltd, in the following activities: inspections for third parties, technical and industrial inspections (for pressure equipment, lifting, lifting machinery, cash control, etc.), certification of certification products (office equipment, furniture, state equipment, etc.) certification of management systems (quality, environment, and health and occupational health at work), certification of external protection and prevention service (physician technique – occupational doctor).

The principles of integrity, impartiality, confidentiality, reliability, independent decision-making, non-discrimination, transparency, objectivity, and added customer value and satisfaction constitute the foundation of Swiss Approval Albania Ltd.

The organization seeks to maintain high customer satisfaction through the provision of inspection and certification services which provide:

• Compliance with Specification of Standards (National, European, International);
• Compliance with existing institutional texts, “ESYD” regulations, other accreditation councils, and/or other legislative requirements that affect its activities;
• Compliance with terms of contracts and joint ventures;
• Competitive prices for inspection and certification services offered;
• Timely delivery of results, and other work;
• Added value to inspected services – products;
• Transfer of knowledge and training of inspectors and staff of Swiss Approval Albania Ltd.

The organization is committed to:

• Ensure communication and continual improvement in all processes and activities that operates, through efficient communication with employees and all interacting parties;
• Establish, implement, maintain, and continually improve its quality management system and its processes according to the ISO 9001: 2015 standard;
• Ensure growth and a suitable working environment for its employees by continually improving their skills with training;
• Create and maintain strong relationships with third parties and interest groups;
• Comply with all applicable standards, rules, guidelines, codes, and legal regulations;
• Evaluate suppliers and contractors in an applicable manner;
• Monitor customer satisfaction concisely and clearly;
• Define “SMART” objectives and monitor them systematically;
• Ensure the resources needed for the quality management system;
• Achieve the quality management system objectives to improve the quality of its services;
• Comply with the requirements of accreditation bodies;
• To implement impartiality in the performance of certification activities of management systems and other technical and industrial controls;
• Identify and manage all risks and opportunities for improvement.